Customer Care Executive

  • Work Location : Sector 126, Noida
  • Desired Experience : Up to 5 years (Candidate with International BPO experience will get preference)
  • Type Of Process : Blended (Voice, Inbound, Outbound & Chat)
  • CTC to offer : Up to 35k per month.
  • Weekly Off : 4 Rotational weekly off every month
  • Work from Home/Office : Work from Office
  • Shift : Australian Shift (Should be comfortable with 24x7 shifts)
  • Company Website :

Broad Function

We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.

Roles and Responsibilities:

  • Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
  • Comfortable with Rotational shifts to support our clients.
  • Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
  • Follow up to ensure that appreciate actions were taken on customers’ requests.
  • Refer unresolved customer complaints or requests to designated departments for further investigations.
  • Responsible for the Terminal Monitoring and use Ticketing system

Desired Candidate profile:

  • Strong Communication Skills)
  • Should have experience ofInternational BPO
  • Professional Email Typing or Good Writing Skills
  • Ability to listen with active problem-solving skills.
  • Good interpersonal skills
  • Ability to handle pressure.
  • Good knowledge of MS-Excel and Making reports and maintain data.
  • Must be flexible to work in different time zones in accordance with business requirements.

Benefits @ FCI:

  • Medical Insurance
  • Accidental Insurance
  • Life Insurance
  • One sided cab or Fuel allowance for odd hours shifts

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