We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.

• Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
• Comfortable with Rotational shifts to support our clients.
• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
• Follow up to ensure that appreciate actions were taken on customers’ requests.
• Refer unresolved customer complaints or requests to designated departments for further investigations.
• Responsible for the Terminal Monitoring and use Ticketing system

• Strong Communication Skills)
• Should have experience ofInternational BPO
• Professional Email Typing or Good Writing Skills
• Ability to listen with active problem-solving skills.
• Good interpersonal skills
• Ability to handle pressure.
• Good knowledge of MS-Excel and Making reports and maintain data.
• Must be flexible to work in different time zones in accordance with business requirements.

• Medical Insurance
• Accidental Insurance
• Life Insurance
• One sided cab or Fuel allowance for odd hours shifts