Desktop Support Engineer

Founded in 2014, Smart Box has quickly grown to become a leading provider of smart locker solutions, with operations in Europe, North America, and Asia. The company's mission is to revolutionize the parcel delivery industry by providing innovative, secure, and efficient solutions that meet the evolving needs of businesses and consumers alike

Smart box’s smart locker solutions are designed to meet the needs of a variety of industries, including e-commerce, retail, logistics, healthcare, and more. The company's lockers are equipped with advanced technology such as barcode scanners, touchscreens, and connectivity options that allow users to easily access and manage their parcels.

We are seeking an experienced Desktop Support Engineer with a minimum of 3 years of relevant professional experience. The ideal candidate should possess strong technical skills and extensive knowledge of Windows operating systems. In addition, expertise in Windows patch updates, antivirus software, Windows firewall management, and working knowledge of ticketing systems like Zoho or Freshdesk is required.

• Install, configure, and maintain Windows operating systems, including servers and workstations.
• Monitor and optimize system performance, ensuring high availability and reliability.
• Troubleshoot and resolve hardware, software, and network issues related to Windows systems.
• Perform regular system backups and ensure data integrity and disaster recovery preparedness.
• Manage user accounts, permissions, and access rights within the Windows environment.
• Deploy security updates, patches, and software installations across the network.
• Implement and maintain antivirus software, ensuring systems are protected from malware and other security threats.
• Configure and manage windows firewalls to enhance network security and control access to resources.
• Utilize ticketing systems like Zoho or Freshdesk to track and resolve user-reported issues.
• Collaborate with other IT team members to plan, implement, and support system upgrades and migrations.
• Maintain documentation of system configurations, processes, and procedures.
• Conduct system performance analysis and capacity planning to optimize system resources.
• Monitor system logs and alerts, proactively addressing potential issues and security vulnerabilities.

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• 3 years of experience as a Desktop Support Engineer.
• In-depth knowledge of Windows operating systems (Windows Server and Windows client platforms).
• Knowledge on Work Group is must.
• Must have good Exposure on WSUS (Windows Software update Service).
• Must have understanding of Team Viewer, patch management, user management within a Windows environment.
• Experience with managing and troubleshooting network services (DNS, DHCP, TCP/IP).
• Good Knowledge in Windows patch management, including the deployment and testing of updates.
• Proficient in configuring and managing antivirus software to protect systems from malware and security threats.
• Experience in configuring and managing Windows firewalls to enhance network security and control access.
• Working knowledge of ticketing systems like Zoho or Freshdesk for incident tracking and management.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to effectively collaborate with team members.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

The company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Six-day work week
• Company-paid lunch
• Company-paid transportation
• Access to online learning platforms such as Udemy and LinkedIn Learning
• Retirement benefits including Provident Fund (PF) and Gratuity
• Sodexo benefits for income tax savings

Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.

Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.

Straightforward Culture:Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication

Innovation and Collaboration:We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.

Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.

Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.

High-Growth, Innovative Environment:If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.

Apply now to become a valued member of our ambitious and innovative team!