Team Lead - Hardware Support

Founded in 2014, SmartBox has quickly grown to become a leading provider of smart locker solutions, with operations in Europe, North America, and Asia. The company's mission is to revolutionize the parcel delivery industry by providing innovative, secure, and efficient solutions that meet the evolving needs of businesses and consumers alike.

Smart box’s smart locker solutions are designed to meet the needs of a variety of industries, including e-commerce, retail, logistics, healthcare, and more. The company's lockers are equipped with advanced technology such as barcode scanners, touchscreens, and connectivity options that allow users to easily access and manage their parcels.

We warmly invite young and talented individuals to join us and contribute to our remarkable journey of success.

As the Team Lead for Hardware Support & Maintenance at Smart Box, you will play a crucial role in ensuring the reliability and performance of our digital locker systems. You will also be responsible for leading a small-sized team, with the potential for team growth as our company expands.

Note: Must Have own conveyance

• Hardware Maintenance:
  Diagnose and troubleshoot hardware issues in digital lockers.
  Perform routine maintenance and preventive checks to ensure locker functionality.
  Coordinate with external vendors for equipment repairs and replacements when necessary.
• Technical Support:
  Provide technical support to customers and internal teams regarding hardware-related inquiries or issues.
  Collaborate with the software development team to identify and resolve hardware-software integration problems.
• Team Leadership:
  Lead a small-sized hardware support team, providing guidance and mentorship.
  Manage team schedules, workload allocation, and performance evaluations.
  Foster a culture of continuous learning and development within the team.
• Documentation:
  Maintain accurate records of hardware maintenance activities, issues, and resolutions.
  Create and update hardware support documentation for internal and external use.
• Quality Assurance:
  Ensure the quality and reliability of digital locker hardware by implementing best practices and standards.
  Develop and execute test plans to validate hardware performance.
• Collaboration:
  Collaborate with cross-functional teams, including software development, product management, and customer support, to drive improvements in product reliability and customer satisfaction.

• Willing to travel to various outstation locations for troubleshooting at short notice.
• Must have knowledge of Windows troubleshooting, Router & Ip camera configuration.
• Should be comfortable in using OS from command line terminal.
• Should be comfortable to work on Weekends & Night Shifts.
• Should have prior experience in configuring routers, switches, creating ethernet cross and serial cables, etc.
• Experience in installation and commissioning of CCTV, NVR, Ip cameras etc.
• Knowledge of basic electrical and electronic setup, to rout power to various components in lockers & like ATM, Cheque book printing Kiosk.
• Experience in using electrical test equipment.
• Experienced in soldering components and cables.
• Familiar with various operating systems & platforms.
• Experience designing, building, and managing a network infrastructure Experience with /Unix/Windows infrastructure, systems, software, and tools.
• Experience implementing system monitoring infrastructure.
• Basic understanding in networking concepts, based on TCP/IP, storage concepts and server-client based application concepts
• Venture minded, excellent team player, able to work with minimal supervision
• Design, build and maintain normal and smooth operation of operating systems, application systems, databases based on Windows.

The company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving

Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.

Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.

Straightforward Culture:Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication

Innovation and Collaboration:We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.

Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.

Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.

High-Growth, Innovative Environment:If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.

Apply now to become a valued member of our ambitious and innovative team!