Hardware Support Engineer

  • Work Location: Noida (Must be comfortable to travel)
  • Desired Experience: 2 to 6 years
  • Work Timings: Rotational Shifts
  • Weekly Off: 4 Rotational weekly off every month
  • Work from Home/Office: Work from Office
  • Compensation: Upto 20000 per month
  • Education: Diploma in Computer Hardware and Networking.
  • Company Website: www.smartboxlockers.com

Employee Benefits:

The company offers a range of employee benefits including:

  • Cashless medical insurance for employees, spouses, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Company-paid lunch
  • Company-paid transportation
  • Access to online learning platforms such as Udemy and LinkedIn Learning
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • Sodexo benefits for income tax savings

About SmartBox:

Founded in 2014, SmartBox has quickly grown to become a leading provider of smart locker solutions, with operations in Europe, North America, and Asia. The company's mission is to revolutionize the parcel delivery industry by providing innovative, secure, and efficient solutions that meet the evolving needs of businesses and consumers alike.

Smart box’s smart locker solutions are designed to meet the needs of a variety of industries, including e-commerce, retail, logistics, healthcare, and more. The company's lockers are equipped with advanced technology such as barcode scanners, touchscreens, and connectivity options that allow users to easily access and manage their parcels.

Broad Function:

We are looking for a self-driven individual who possess excellent hardware/networking skills and is willing to learn new technologies to serve as a technical support engineer for the Hardware & software troubleshooting tasks. He should be comfortable in handling various electrical and electronic devices or circuits present in the Locker system.

Note: Must Have own conveyance

Roles and Responsibilities:

  • Install & Maintain Locker Hardware devices across PAN India along with configuration of new software & hardware.
  • Handling all duties from Installing to Upkeep of electronic devices
  • Upgrade System software & Hardware with new releases & models.
  • Troubleshooting any reported problems regarding Operating system or Computer Hardware.
  • Ensuring that the network infrastructure is up and running.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Provide technical assistance to third party vendors and team whenever required.
  • Must Have knowledge of operating Excel for managing and publishing monthly or daily reports.
  • Candidate should have good communication stills to provide technical support to International Clients.
  • Should be well versed in Hardware Assembly.

Desired Candidate profile:

  • Willing to travel to various outstation locations for troubleshooting at short notice
  • Must have knowledge of Windows troubleshooting, Router & Ip camera configuration.
  • Should be comfortable in using OS from command line terminal
  • Should be comfortable to work on Weekends & Night Shifts.
  • Should have prior experience in configuring routers, switches, creating ethernet cross and serial cables, etc.
  • Experience in installation and commissioning of CCTV, NVR, Ip cameras etc.
  • Knowledge of basic electrical and electronic setup, to rout power to various components in lockers & like ATM, Cheque book printing Kiosk.
  • Experience in using electrical test equipment.
  • Experienced in soldering components and cables
  • Familiar with various operating system & platforms.

Educational Background:

  • Graduation in the field of either electronics or electrical.
  • Experience designing, building, and managing a network infrastructure Experience with /Unix/Windows infrastructure, systems, software, and tools.
  • Experience implementing system monitoring infrastructure.
  • Basic understanding in networking concepts, based on TCP/IP, storage concepts and server-client based application concepts
  • Venture minded, excellent team player, able to work with minimal supervision
  • Design, build and maintain normal and smooth operation of operating systems, application systems, databases based on Windows.

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