Enhanced Customer Convenience in Retail Stores with Click and Collect Lockers.

24x7 Convenience Retail stores are a boon for urban residents across many countries.However, growing their retail customer base is a key part of expansion for brick-and-mortar branches. One such brand name from Europe took the tech leap and adopted click-to-collect parcel lockers to accelerate retail fulfillment. 

The Retail Chain wanted to stand out amongst the competition, acquire more customers, and enhance their customer retention while lowering the churn rate. A ‘Phygital’ or ‘Physical + Digital’ solution came about as the natural course. 

This case study includes: 

• Company overview 
• Company problem statements
• Proposed solutions
• Impact of Smartbox lockers in company operations