Have Questions? We’ve Got Answers.

We know choosing a smart locker solution is an important decision — and we’re here to make it easier. Whether you’re curious about how SmartBox works, looking for installation details, or wondering how our systems improve delivery efficiency, this page is designed to give you clear, honest answers. Our FAQs cover the most common queries from businesses, property managers, and end-users alike. Still need help? Reach out to us directly — our team is always ready to assist. Because at SmartBox, your clarity and confidence matter just as much as our technology.

Can we install smart lockers ourselves, or do we need your technician?

The installation of Smartbox lockers involves hardware setup, network configuration, and testing. We recommend using our skilled technicians for proper configuration and integration to ensure optimal performance and security.

Smart lockers require minimal maintenance, including regular software updates, cleaning, and hardware inspections. Periodic checks on hardware components and network connectivity ensure continued performance.

For lost parcels and damaged lockers, you can reach out to our 24/7 customer support for assistance.

Yes, Smartbox lockers integrate with third-party software through open APIs. We already have integrations with software such as Yardi, Entrata, ServiceNow, and more.

Yes, the lockers are designed to be weather-resistant and can withstand extreme conditions like snowfall, high temperatures, and humidity. The screens are built to function reliably in such environments.

Yes, the lockers can be customized with various options, including branding, colors, sizes, and white labeling.

Yes, payment options can be integrated with Smartbox lockers.

Yes, there are recurring SaaS charges.

Smartbox lockers are automated, secure storage solutions designed to simplify parcel delivery, pick-up, and storage operations. These lockers provide self-service options accessible via PIN codes or QR codes.

For lost parcels and damaged lockers, you can reach out to our 24/7 customer support for assistance.

Smartbox lockers streamline delivery and storage processes, reduce manual effort, and enhance customer satisfaction by saving time and cutting costs.

Businesses such as logistics, retail, residential complexes, hospitals, pharmacies, and educational institutions can benefit from Smartbox lockers.

Parcels are placed in designated compartments, and recipients receive an access code via SMS or email to retrieve the parcel.

Yes, Smartbox lockers are built with durable materials, electronic locks, and advanced access control systems, including PINs and QR codes.

Yes, we offer a dedicated range of outdoor lockers that are designed to withstand various weather conditions.

Contact the Smartbox team for consultation, assess your space, choose a suitable model, and our team will assist with installation and configuration.

Smartbox lockers require a power supply (110V/220V) and a network connection (LAN, Wi-Fi, or cellular module).

Smartbox lockers support seamless integration via APIs with inventory management and delivery platforms.

Administrators can generate unique PINs or passwords through the Smartbox software platform.

Yes, Smartbox provides a dashboard for real-time monitoring of locker occupancy, system health, and connectivity.

Yes, they use low-power electronic components for energy efficiency.

Your package will remain available until the expiry time, which will be shared via email and SMS.

Customers receive an SMS and email with a secure pickup code.

Expired packages are automatically cleared from the lockers.

Yes, they can use the pickup code sent to the registered user.

If you encounter any issues, contact Smartbox customer care at support@smartboxlockers.com.

Yes, customers can extend the expiry time using the provided link, which can be used once per package.

Yes, Smartbox is designed to be courier-agnostic. Our system supports deliveries from all major national and regional carriers, as well as independent and hyperlocal logistics providers. Couriers are given access credentials to deposit packages securely, and every interaction is logged in the system’s audit trail for accountability.
If a package is uncollected beyond the configured pickup window, Smartbox can send automated reminders to the recipient. Administrators can also set locker time limits and auto-escalation rules. For extended holds, lockers can be temporarily reassigned, or the package returned to a secure holding area — based on your property’s policy.
Smartbox lockers are equipped with backup battery support and offline operating capabilities. If the internet is temporarily down, the system can queue transactions locally and sync once connectivity is restored. In case of a power failure, essential access functions remain active for a limited period, and fail-safe mechanisms allow manual overrides by authorized personnel.
Absolutely. We offer API-based integration to most PMS platforms. This allows for real-time syncing of resident data, automatic locker assignment, and consolidated reporting. Our technical team works directly with your IT or operations partner to ensure seamless onboarding with minimal disruption.
Smartbox lockers come in modular formats and can be tailored to fit narrow corridors, basement zones, or lobby alcoves. Custom color finishes, logo placements, and user interface branding are also available — so your locker system feels like a natural extension of your property or brand environment.
Smartbox Lockers
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