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Learn everything about Smartbox Lockers and the most frequently asked questions.
Can we install smart lockers ourselves, or do we need your technician?
The installation of Smartbox lockers involves hardware setup, network configuration, and testing. We recommend using our skilled technicians for proper configuration and integration to ensure optimal performance and security.
What kind of maintenance is required for these lockers for long-term use?
Smart lockers require minimal maintenance, including regular software updates, cleaning, and hardware inspections. Periodic checks on hardware components and network connectivity ensure continued performance.
How do I report a damaged locker or lost parcel?
For lost parcels and damaged lockers, you can reach out to our 24/7 customer support for assistance.
Can we integrate these lockers with third-party software?
Yes, Smartbox lockers integrate with third-party software through open APIs. We already have integrations with software such as Yardi, Entrata, ServiceNow, and more.
Are lockers weather resistant?
Yes, the lockers are designed to be weather-resistant and can withstand extreme conditions like snowfall, high temperatures, and humidity. The screens are built to function reliably in such environments.
Are the lockers customizable?
Yes, the lockers can be customized with various options, including branding, colors, sizes, and white labeling.
Can we integrate payment options with these lockers?
Yes, payment options can be integrated with Smartbox lockers.
Are there any ongoing subscription fees?
Yes, there are recurring SaaS charges.
How will the lockers work if there is downtime for internet connectivity?
Smartbox lockers are automated, secure storage solutions designed to simplify parcel delivery, pick-up, and storage operations. These lockers provide self-service options accessible via PIN codes or QR codes.
What are Smartbox lockers?
For lost parcels and damaged lockers, you can reach out to our 24/7 customer support for assistance.
How do Smartbox lockers improve business operations?
Smartbox lockers streamline delivery and storage processes, reduce manual effort, and enhance customer satisfaction by saving time and cutting costs.
What types of businesses can benefit from Smartbox lockers?
Businesses such as logistics, retail, residential complexes, hospitals, pharmacies, and educational institutions can benefit from Smartbox lockers.
How do Smartbox lockers work?
Parcels are placed in designated compartments, and recipients receive an access code via SMS or email to retrieve the parcel.
Are Smartbox lockers secure?
Yes, Smartbox lockers are built with durable materials, electronic locks, and advanced access control systems, including PINs and QR codes.
Can Smartbox lockers be used outdoors?
Yes, we offer a dedicated range of outdoor lockers that are designed to withstand various weather conditions.
How do I get started with installing Smartbox lockers?
Contact the Smartbox team for consultation, assess your space, choose a suitable model, and our team will assist with installation and configuration.
Do I need any special infrastructure for Smartbox lockers?
Smartbox lockers require a power supply (110V/220V) and a network connection (LAN, Wi-Fi, or cellular module).
How can Smartbox lockers integrate with my existing systems?
Smartbox lockers support seamless integration via APIs with inventory management and delivery platforms.
How do I manage user access to Smartbox lockers?
Administrators can generate unique PINs or passwords through the Smartbox software platform.
Can I monitor the status of my lockers?
Yes, Smartbox provides a dashboard for real-time monitoring of locker occupancy, system health, and connectivity.
Are Smartbox lockers energy efficient?
Yes, they use low-power electronic components for energy efficiency.
How long can a package be kept in Smartbox lockers?
Your package will remain available until the expiry time, which will be shared via email and SMS.
How will a customer be notified when their package is ready?
Customers receive an SMS and email with a secure pickup code.
What happens if a customer doesn't pick up their package on time?
Expired packages are automatically cleared from the lockers.
Can someone collect a package on behalf of a customer?
Yes, they can use the pickup code sent to the registered user.
What if the locker doesn't open when collecting a package?
If you encounter any issues, contact Smartbox customer care at support@smartboxlockers.com.
Can customers extend the expiry time of their package?
Yes, customers can extend the expiry time using the provided link, which can be used once per package.