Returns Made Easy: Smart Lockers Cut Costs & Win Loyalty

Product returns are an unavoidable part of the retail landscape. While they can be a source of significant expense and logistical headaches, they also present a major opportunity. How a retailer handles returns directly impacts the retail customer’s experience and, ultimately, customer loyalty. An inconvenient or slow process can turn a one-time customer into a detractor, while a smooth, hassle-free experience can build lasting trust.