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iBox Improved Operational Efficiency and CX of a Renowned Indian Bank.
Customer experience is tricky and demands innovation with time. Hence, banks have been left on a crossroad where increased digitalization may impact operational efficiency. This calls for a solution that ensures the right amount of tech-integration while reducing last-mile costs.
This case study expounds the journey of India’s second largest private sector bank towards digitization and how they were able to improve their operational efficiency while rapidly enhancing the customer experience.
This case study includes:
- Problem statement of the bank
- The key actionable challenges
- How iBox works
- The results of iBox implementation